1. Initiate an application
When customers need a refund or return, they can submit a request through our website or customer service center. Customers need to provide order information, contact information, refund reasons and other necessary information.
2. Review refund requests
Our customer Service staff will review the refund request to ensure that the customer complies with the refund policy, which may include checking the status of the order, confirming the reason for the refund, etc.
3. Processing refunds
Once the refund request is approved, our finance department will process the refund. The refund will be made through the original payment method, such as the original card or the original Alipay account. Refund processing time depends on payment method and bank processing time.
4. Acceptance of returned goods
Customers need to return the returned goods in their original packaging. Our acceptance department will inspect the returned goods to ensure their quality and compliance with the return requirements.
5. Refund completed
When the returned goods are accepted, we will complete the refund immediately. Customers can check with the original payment method to ensure that the refund has been successfully processed.